CX guidelines for accounts that are refused for CDR sharing

Question

Are there CX guidelines at the Authorisation level for accounts that are refused CDR sharing due to CDR Rules 3.5 (1) (aa) "in relation to an account that is blocked or suspended"?

Answer

Yes, but the guidelines are not specific to the reason that the account is unavailable. See the unavailable accounts section of the CX guidelines for a range of scenarios that we've provided guidance on.

Question

As per the CX guidelines regarding 'refused sharing', is it acceptable to reuse the Closed Accounts display, used for accounts that are 'not eligible for sharing', but with a different more suitable label? 

Answer

Yes, as per the CX guidelines, the Data Holders (DH) can explain why an account is unavailable. The exact phrasing is at the DH's discretion. The wording used in the CX guidelines is not prescriptive.