CX guidelines for outsourced service provider, CDR representative and sponsorship arrangements

Question

Will there be CX Guidelines and associated Standards related to Outsourced Service Provider (OSP), CDR representative, and sponsorship arrangements going live in February 2022?

Answer

CX guidelines for Outsourced Service Provider (OSP), CDR representative, and sponsorship arrangements were published in December 2021 in relation to the consent flow and dashboards. A placeholder has been published for an upcoming standards consultation relating to this topic.

See:

• Consent to collect/use
• ADR dashboards