Rule 9.5 – How far back can CDR consumers request copies of records?

Rule 9.5 allows a CDR consumer to request data holders and ADRs provide a number of the records referred to in rule 9.3 and requires data holders and ADRs to comply with such a request. Rule 9.3(5) requires these records to be kept for 6 years. Data holders and ADRs are not required to provide records that are older than this in response to a consumer’s request for records under rule 9.5.