[ARCHIVE] CX guidelines for the energy sector

Archived 28/05/2024. Please see the Consumer Experience Guidelines

Question

Have the energy sector-specific CX guidelines been released as a pdf? If yes, where can these be found?

Answer

No, the CX guidelines are no longer provided in a pdf format. Instead they are published as interactive online CX guidelines documentation. You can find this link at the CDS website under the menu Guidelines and Conventions/CX Guidelines/View new CX artefacts. 

The DSB has been releasing energy sector CX guidelines since February 2022. These have mostly been updates to existing guidelines to make them sector agnostic. Updates have also been made to capture energy sector-specific inclusions where necessary, such as for authentication and dashboards. 

Question

Will the DSB be publishing a CDR federation ecosystem diagram that includes AEMO APIs and touchpoints into the federation?

Answer

To avoid ambiguity and misinterpretation of the legally binding standards, the DSB does not publish any ecosystem diagrams. Instead, the DSB directly answers all queries received through the CDR support portal. The DSB also provides the CDS Guide as a companion document to the latest CDR standards.