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Get Metrics V5 abandonment by stages Follow

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8 comments

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    Rod Dalrymple

    The previousDays property is an array of NaturalNumber (although the data standards show '[object]'), so the examples should use '[0]' rather than '0'.

    Please let me know if I should raise a change proposal to correct the data standards from '[object]' to '[NaturalNumber]'.

    It would also be useful to know whether an empty array is permissible, since the sentence in the description for previousDays only mentions the maximum: 'A maximum of seven entries is required if available'. On the first day of operation after implementation there will be no value available for yesterday, so an empty array would be accurate.

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    Rod Dalrymple

    Thanks Jarryd,

    Please coordinate with Nils Berge as he advised that the suggested correction to this article ("previousDays":[0]) has been made and I raised a work request on the standards-staging repo for the ‘[NaturalNumber]’ data type (as he suggested):

    •    #348 - Change previousDays data type to ‘[NaturalNumber]’ in Get Metrics AuthorisationMetricsV2.abandonmentsByStage
         https://github.com/ConsumerDataStandardsAustralia/standards-staging/issues/348

    As a result, I'm happy to 'close' my original comment (if that's a thing).

    ...Rod

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    Cuc Tran

    Hi Jarryd,

    We are in the process of implementing V5 and is facing some issues. For one particular scenario below, we are not able to capture the increments in the abandonment counts across all stages of the consent flow.

    Scenario: customer is idle in the session for more than 2 mins then closes their window or browser after that.

    Issue: the abandonment count is not incremented by 1 in the above scenario.

    We just want to ask the question if this scenario is supposed to be counted and reported in V5.

    If customer hits the "cancel" button or closes the window/browser within 2 minutes of becoming idle, that is captured.

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    Jarryd

    Hi Rod Dalrymple,

    Thanks for raising this. Will get if off to the team to be reviewed and answered.

    Thanks,

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    Jarryd

    Thanks, we will do so!

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    Jarryd

    This was raised and answered in the CDR Support Portal. The answer provided by the Data Standards Body:

    When a user leaves the flow idle (beyond the session timeout) or experiences another type technical timeout or error, or closes their browser or app, that must be recorded in the respective abandon metrics.
     
    The Get Metrics V5 abandonment by stages has been updated to reflect some of these scenarios.

    Thanks,

     

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    Joumana Taleb

    Is there a document containing the detailed CDR requirements including the Abandonment workflow diagram which has been posted on this help page (and the calculation details for metrics as shown in page Calculating average TPS and peak TPS – Consumer Data Standards Australia (zendesk.com))? The Consumer Data Standards Page AuthorisationMetricsV2 – Consumer Data Standards (consumerdatastandardsaustralia.github.io) does not contain this level of detail.

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    Jarryd

    HI Joumana Taleb,

    The specifications for Get Metrics are published as part of the Data Standards: https://consumerdatastandardsaustralia.github.io/standards/#cdr-admin-api_get-metrics 

    The above information is guidance provided to support the implementation of the Data Standards. 

    Thanks,

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