Organisation Icon not displaying in Product Comparator Demo

Question

Our Organisation's Icon is not displaying on the Product Comparator Demo. Is there an issue with the tool?

Answer

There are some simple checks to ensure your Organisation's Icon is displayed correctly on the Product Comparator Demo:

• Refresh your browser.  - on many Windows based browsers this is Crtl + F5, and on the Mac platform it is Command + Shift + R.
• Synchronise the Product Comparator Demo. We have many organisations joining the demo dailyand sometimes the changes can get out of synch with your browser.
  • • Scroll to the bottom of the organisation panel.
    • In the left hand bottom corner is a Synchronise button. See below for the button icon. Click the Synchronise button to update the organisation list, icons and settings.