When an institution has an internet banking solution and an application solution (eg. Mobile Banking Application) for online banking, is there a requirement for the Consumer Dashboard to be accessible on both?
The rules require consumer dashboards to be provided online but do not specify the channel. There are requirements relating to ease of use and access, however, including that the dashboard be made simple and straightforward to use, and that it be no more complicated to use than the process of giving the authorisation to disclose CDR data (see rule 1.15(1)(c)). The expectation is would be for DHs to align with existing channels and experiences. For completeness, we also note an entity’s CDR policy must be readily available through each online service it ordinarily deals with CDR consumers (see rule 7.2(8)).