[ARCHIVE] External dispute resolution

Note: This article is out of date and has been archived.

Please refer to the Accreditation guidelines for the most up to date information.

Archived Text

Question

Do non-financial service providers need to be members of Australian Financial Complaints Authority (AFCA) in order to be accredited?

Answer

Yes. AFCA is the recognised external dispute resolution scheme for the banking sector. Applicants for accreditation must be members of AFCA. AFCA will receive applications for membership from non-financial service providers. 

Information on the process for applying for AFCA membership as a non-financial services provider in the banking sector is set out in the Accreditation Guidelines.