Do non-financial service providers need to be members of Australian Financial Complaints Authority (AFCA) in order to be accredited?
Yes. AFCA is the recognised external dispute resolution scheme for the banking sector. Applicants for accreditation must be members of AFCA. AFCA will receive applications for membership from non-financial service providers.
Information on the process for applying for AFCA membership as a non-financial services provider in the banking sector is set out in the Accreditation Guidelines.