Version 1.3

Your contributions to this community are the most important part of the development of the Data Standards, Guidelines and Conventions.  This is a safe space for the free exchange of information, experience and knowledge.  Your professionalism in this digital workplace is valued, as is your collegiate approach. 

In addition to our thanks for your time and interest in the success of the Data Standards, we extend to you our promise to ensure this remains a safe space.

These guidelines apply to all written and spoken communication within the community, including online meetings such as Consumer Data Right Implementation calls, Maintenance Iteration Working Group calls, and workshops.

• we will not tolerate workplace bullying;
• we will not tolerate discrimination – direct or indirect;
• we will not tolerate sexual harassment;
• we are committed to the prevention of bullying, harassment and discrimination in the workplace;
• this includes any behaviour that intimidates, offends, degrades, insults or humiliates another person.

We will take appropriate steps to ensure your safety, dignity and respect.

Building a strong community

The primary purpose of the Consumer Data Right Community is to collaborate on various topics within the Consumer Data Right. We want people to work better together. Although we maintain the site, this is a community we build together, and we need your help to make it the best it can be.

• Be welcoming and open-minded - Other collaborators may not have the same experience level or background as you, but that doesn't mean they don't have good ideas to contribute. We encourage you to be welcoming to new collaborators and those just getting started, by practicing patience and making space for them to contribute.
• Respect each other. Nothing sabotages healthy conversation like rudeness. Be civil and professional, mindful of your tone of voice, and don’t post anything that a reasonable person would consider offensive, abusive, or hate speech. Don’t harass or grief anyone. Treat each other with dignity and consideration in all interactions.

You may wish to respond to something by disagreeing with it. That’s fine. But remember to criticize ideas, not people. Avoid name-calling, attacks on specific persons, responding to a post’s tone instead of its actual content, and knee-jerk contradiction. Instead, provide reasoned counter-arguments that improve the conversation.

• Communicate with empathy - Disagreements or differences of opinion are a fact of life. Being part of a community means interacting with people from a variety of backgrounds and perspectives, many of which may not be your own. If you disagree with someone, try to understand and share their feelings before you address them. This will promote a respectful and friendly atmosphere where people feel comfortable asking questions, participating in discussions, and making contributions.
• Be clear and stay on topic - People use the various written and spoken communication within the community, including online meetings such as Consumer Data Right Implementation calls, Maintenance Iteration Working Group calls, and workshops to get work done and to be more productive. Off-topic comments are a distraction. Staying on topic helps produce positive and productive discussions.

Additionally, communicating with strangers on the Internet can be awkward. It's hard to convey or read tone, and sarcasm is frequently misunderstood. Try to use clear language, and think about how it will be received by the other person.

What if something or someone offends you?

Document the situation. Record any details of the offence. Write down when and where it occurred, who it involved, and what happened. Include available evidence, such as screen grabs of online content.

Report it to the Consumer Data Right Support team. Send this documentation to contact@consumerdatastandards.gov.au.  We will have a diverse team investigate the content and surrounding facts, and respond as appropriate based on our Community Guidelines.  We will endeavour to get back to you regarding any outcomes that may result from the offence, and will protect your privacy by keeping all submissions anonymous.

Of course, you can always contact us at  contact@consumerdatastandards.gov.au  if you need more help dealing with a situation.

What is not allowed?

We are committed to maintaining a community where users are free to express themselves and respectfully challenge one another's ideas, both technical and otherwise. Such discussions, however, are unlikely to foster fruitful dialog when ideas are silenced because community members are fearful of being shouted down or are afraid to speak up. That means all attendees should be respectful and civil at all times, and refrain from attacking others on the basis of who they are. We do not tolerate behaviour that crosses the line into the following:

• Threats of violence - You may not threaten violence towards others or use the site to organize, promote, or incite acts of real-world violence or terrorism. Think carefully about the words you use, the images you post, and even the software you write, and how they may be interpreted by others. Even if you mean something as a joke, it might not be received that way. If you think that someone else might interpret the content you post as a threat, or as promoting violence or terrorism, stop. Don't post it on Consumer Data Right Support Portal. In extraordinary cases, we may report threats of violence to law enforcement if we think there may be a genuine risk of physical harm or a threat to public safety.
• Hate speech and discrimination - We do not tolerate speech that attacks a person or group of people on the basis of their identity, experiences, or characteristics. It is forbidden to humiliate or denigrate a person on the basis of their age, body size, disability, ethnicity, gender identity and expression, level of experience, nationality, personal appearance, race, religion, or sexual identity and orientation. 
• Bullying and harassment - We do not tolerate bullying or harassment. This means any habitual badgering or intimidation targeted at a specific person or group of people. In general, if your actions are unwanted and you continue to engage in them, there's a good chance you are headed into bullying or harassment territory.
• Impersonation - You may not seek to mislead others as to your identity by copying another person's avatar, posting content under their email address, using a similar username or otherwise posing as someone else. Impersonation is a form of harassment.
• Invasion of privacy - Don't post other people's personal information, such as phone numbers, private email addresses, physical addresses, credit card numbers, or other identification or private information. Depending on the context, such as in the case of intimidation or harassment, we may consider other information, such as photos or videos that were taken or distributed without the subject's consent, to be an invasion of privacy, especially when such material presents a safety risk to the subject.
• Sexually obscene content - Do not post content that is pornographic. We do not allow obscene sexual content or content that may involve the exploitation or sexualization of minors.
• Gratuitously violent content - Do not post violent images, text, or other content unless it is demonstrably relevant. If relevant, post with reasonable context or warnings. 
• Misinformation and disinformation - You may not post content that presents a distorted view of reality, whether it is inaccurate or false (misinformation) or is intentionally deceptive (disinformation) because such content is likely to result in harm to the public or to interfere with fair and equal opportunities for all to participate in public life. For example, we do not allow content that may put the well-being of groups of people at risk or limit their ability to take part in a free and open society. We encourage active participation in the expression of ideas, perspectives, and experiences and may not be in a position to dispute personal accounts or observations. We generally allow parody and satire that is in line with our Acceptable Use Polices, and we consider context to be important in how information is received and understood; therefore, it may be appropriate to clarify your intentions via disclaimers or other means, as well as the source(s) of your information.
• Active malware or exploits - Being part of a community includes not taking advantage of other members of the community. We do not allow anyone to use our platform for exploit delivery, such as using Consumer Data Right Support Portal as a means to deliver malicious executables, or as attack infrastructure, for example by organizing denial of service attacks or managing command and control servers. Note, however, that we do not prohibit the posting of source code which could be used to develop malware or exploits, as the publication and distribution of such source code has educational value and provides a net benefit to the security community.
• Advertising your organisation – we understand that promoting and winning customers is front of mind for all of our participating organisations however we do not want these channels to become inundated with advertising for your available services or products. Do not post blatant advertising of your organisation – we hope through active participation and collaboration you may win customers and insight from other interested parties. This community is around collaboration working together in a cohesive environment not competitive environment

What happens if someone breaks the rules?

There are various actions that we may take when a user reports inappropriate behaviour or content. It depends on the circumstances of the case.

Each case requires a different approach. We try to find an appropriate response to the reported situation. In each case, a diverse team will investigate the content and surrounding facts, reviewing recordings and other evidence where applicable. We will respond as appropriate, using these guidelines to guide our decision.

Actions we may take in response to an abuse report include but are not limited to:

• Moderating comments and other engagement - for example, write-access privileges can be revoked, and postings removed.
• Banning individuals from active participation in calls, for set periods. This applies to individuals, not the companies or groups they represent.
• Contacting law enforcement - we may report threats of violence to law enforcement if we think there may be a genuine risk of physical harm or a threat to public safety.

Contacting the Consumer Data Right Support Team

If there are actions or posts being made which are in violation of the above terms and have not been moderated yet, or you feel there is behaviour breaching the outlaid rules – please contact the Consumer Data Right Support team via:

• Email contact@consumerdatastandards.gov.au with a link to the post or content which you believe to be in violation of the guidelines

The team monitor the inbox and will action the feedback or ask for additional information if required.

Change Log

Version 1.3

29/07/2022

Edits to clarify and simplify sections on forbidden activities, hate speech, actions to take if offended, and actions that can be taken by the DSB. 

Version 1.2

29/06/2022

Updates:

1. Added context for Consumer Data Right Implementation Call, Maintenance Iteration and other Data Standards Body engagement channels: "These guidelines apply to all written and spoken communication within the community, including online meetings such as Consumer Data Right Implementation calls, Maintenance Iteration Working Group calls, and workshops"
2. Broadened the context outside of the Consumer Data Right Support Portal Community: "The primary purpose of the Consumer Data Right Community is to collaborate on various topics within the Consumer Data Right."
3. Added in additional action if a member of the Community breaks the Community Guidelines: "Banning individuals from active participation in calls, for set periods. This applies to individuals, not the companies or groups they represent."
4. Updated action: "Moderating comments and other engagement - for example, write-access privileges can be revoked, and postings removed."
5. Updated contact email address from "support@cdr-support.zendesk.com" to "contact@consumerdatastandards.gov.au"

Version 1.1

17/11/2020

Updates:

1. Removed "Mark for moderation – If you are unsure of topic or the discussion underway, you can mark the topic as ‘Mark for Moderation’ – prompting one of the CDR Team to review and moderate. Note: there are no Service Level Agreements around this review cycle and is completed on a best efforts." as functionality is not available to all users.