ACCC Regulatory Guidance
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Assessing whether a banking or non-bank lending product is in scope for CDR
Note: Version 1 - 9 November 2020 Version 2 - 21 December 2021 - clarifies the ACCC’s view on the meaning of ‘publicly offered’ and reflects rules updates up to Competition and Consumer (Consumer ...
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Independent verification
Question As a Data Holder or Data Recipient, does the ACCC require me to engage an external testing service provider or obtain independent verification of my CDR solution before I can commence conf...
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[ARCHIVE] Collection of CDR data
Note: This article is out of date and has been archived. Changes were made to the outsourced service provider (OSP) rules as part of the Competition and Consumer (Consumer Data Right) Amendment Ru...
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[ARCHIVED] Certificate signing requests (CSRs)
Archived 2024-03-12. This article is out of date. Refer to the Consumer Data Standards. Archived Text Question Is there an example CSR so I know what to create? Answer In order to be provided w...
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[ARCHIVE] Certificate Signing Request sample
Archived 2024-03-12. This article is out of date. Refer to the Consumer Data Standards. Archived Text Question Based on the following sample Certificate Signing Request (CSR): What is the inte...
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Reporting
This article was updated on 28 April 2025 to reflect amendments to the CDR Rules and changes to the Rule 9.4 reporting form. Question We understand that we will need to report on the number of pro...
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CDR participant complaints process
Question Do we need to extend the existing customer complaints process to accommodate CDR participants complaints (item 1 of the reporting form - product data reporting)? Answer Currently there are...
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Complaints from consumers about Product Reference Data (PRD)
This article was updated on 24 April 2025 to reflect previous changes to the CDR Rules relating to the requirement for data holders to keep records of CDR consumer complaints. Question If we are a...
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Reporting on number of Refusals
This article was updated on 24 April 2025 to include editorial changes to improve readability and reflect amendments made to the rule 9.4 reporting form. Question When reporting on the number of r...
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Clarification of specific Data Quality obligations
This article was updated on 26 June 2023 to align with changes made to the ACCC's Compliance Guide for Data Holders in the Banking sector to clarify that 'in digital form' should be interpreted to ...