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ACCC Regulatory Guidance

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  • Special provisions for multiple signatory joint accounts

    Question Is there any special provision for multiple signatory joint accounts (many to sign), either in phasing or behaviour? Joint accounts can be either:  1-to-Sign: Anyone with 'transact' permi...

  • Note on privacy safeguard 11

    What is privacy safeguard 11 and what does it require of data holders? Privacy safeguard 11 (section 56EN of the Competition and Consumer Act) relates to the quality of data and the steps data hold...

  • Secondary users and closed accounts

    Does a person continue to have account privileges when an account is closed? Rule 1.7 specifies that a person is a secondary user for an account if the person has account privileges in relation to ...

  • Data sharing on closed accounts

    Question For a data holder, as per this article on the CDR Support Portal, when a customer closes the only account they have with a data holder, they cease to be an ‘eligible’ CDR consumer for the ...

  • Consent on closed accounts

    Question What are the expectations of the ACCC in the scenario where a customer ends their relationship with the data holder (DH) but still has an active consent? Customers typically lose access to...

  • Disclosing corrected data

    Question Under privacy safeguard 11 and rule 7.10(d)(ii), a CDR participant must disclose corrected data if requested by the CDR consumer. How do the Data Standards support this being achieved? Is...

  • Closed joint accounts

    Continuing obligations in relation to closed joint accounts Data holders must support data sharing for closed accounts where all account holders remain eligible consumers and where the data from th...

  • Using incentives programs to encourage data sharing by consumers

    The CDR rules do not prohibit ADRs from offering incentives to encourage consumers to use their products or services. The CDR rules do however impose several obligations on an ADR's collection and ...

  • Required consumer data and closed accounts in the energy sector

    For a closed account in the energy sector, billing data held by a retailer and metering data held by AEMO is required consumer data unless it “relates to a transaction or event that occurred more t...

  • Offline customer guidance

    Offline customers: energy sector An eligible CDR consumer in the energy sector may have online access to their energy account. However, this is not a pre-requisite. Energy consumers without online ...