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  1. Consumer Data Standards Australia
  2. FAQ
  3. Consumer Experience

Consumer Experience

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  • Consumer experience for unavailable accounts
  • Disclosing reversal transactions
  • Accessibility requirements
  • Showing closed accounts as unavailable
  • Showing transactions for authorisation
  • CX legal name or brand name
  • Accredited Data Recipient dashboard display name
  • Ineligible accounts and authorisation flow
  • Failure to obtain token within Authorisation Code expiry period
  • PRD UX guidelines
  • Joint accounts - removal of approvals
  • Unavailable Joint Accounts in Authorization Flow
  • ADR to DH redirection channels
  • ADR data in DH consent dashboards
  • Displaying one-off consents on Data Holder dashboard
  • WCAG conformance levels
  • Data holder dashboards – disclosure on consent
  • Date for collection of consumer historical data
  • Displaying ADR numbers in the consent flow, CDR Receipt and CDR Policy
  • Account editing ability
  • User visibility of the profile scope
  • Clarification on Data holder providing link to CDR policy
  • Pending Status in Consent flow
  • One Time Password (OTP)
  • Expected CX Behaviour for Closed Accounts
  • Consumer Dashboard channel access
  • Re-authorisation and the CX Guidelines
  • Privacy Safeguard 10 and CX Guidelines
  • Ongoing Consumer Experience resources for Joint Account Management
  • Consent flow: handling selection from multiple profiles
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