Compliance

Introduction

The rules require binding data standards to be made about certain matters, and action to be conducted in accordance with those standards. A form of statutory contract exists between Accredited Data Recipients (ADRs) and Data Holders (DHs) to require compliance with the binding standard.

Non-compliance with data standards may result in enforcement action by the ACCC, and can also lead to action taken by an entity aggrieved by a failure to comply with binding data standards.

If there is an inconsistency, between a data standard and the rules, the rules prevail over the data standard.

Service providers must comply with the rules and standards. They may be guided by the conventions and guidelines. Implementing the standards, and following the conventions and guidelines, does not guarantee compliance. Compliance requires a full implementation of the rules.

CDR standards are not intended to be comprehensive. Standards are provided where Data Holders and Accredited Data Holders need to communicate with each other in a way that is predictable for both parties.

CX Guidelines are provided to help create a consistent and familiar consumer experience for customers. 

Where standards and guidelines do not cover preferred implementation of some area of the rules, it is at the discretion of the CDR participant to create an appropriate implementation. The standards leave these areas to the competitive space.

Standards do not stipulate how a CDR participant implements the standards. They stipulate what the outcome of that implementation should achieve. Participants are free to develop or outsource their own solutions and code. 

The DSB provides standards, guidelines, support and tools to assist Data Holders and Accredited Data Recipients in meeting the requirements of the CDR. Because the standards, guidelines and conventions do not cover comprehensively all areas of the rules, implementing the standards and following conventions, guidelines and recommendations does not guarantee compliance. Compliance is the responsibility of the participant. 

Requesting clarification

A participant with a concern over some specific area of compliance can request clarification in a number of ways: 

• making a help request in the support portal - see CDS Guide, Making a help request
• asking the question at a CDR Implementation call - see CDS Guide, CDR Implementation weekly call
• sending email to [e-mail]