FAQ
<p>Frequently Asked Questions captured from various channels in the Consumer Data Right regime</p> <h3>Important notice</h3><p>The information in this portal is for general guidance only and is current as at the date of publication. It does not constitute legal or other professional advice, and should not be relied on as a statement of the law in any jurisdiction. Because it is intended only as a general guide, it may contain generalisations. You should obtain professional advice if you have any specific concern. </p><p>We have made every reasonable effort to provide current and accurate information, but do not make any guarantees regarding the accuracy, currency or completeness of that information.</p>
Energy
Testing
- Will I have to retest through CTS after activation on the CDR ecosystem?
- Can a Provider perform data collection on behalf of a Principal where consent arrangement is not established from its own software product?
- Environment to connect to CTS
- Data Recipient unavailability back-off pattern
- How can I use Phase 1 tests?
- Are there any CTS restrictions?
Accreditation
- Accredited outsourced service providers/intermediaries
- Controls for end-user devices
- Can I view Data Recipients seeking Accreditation?
- Is accreditation needed for data holders
- Consumer Data Right Policy
- Obligations for foreign entities
Product Comparator Tool
General
- Power of Attorney (POA) CDR guidance
- Data Holder onboarding process
- Direct request service standards
- Security breach and fraud notification
- Assurance reports for accreditation
- Measuring availability metrics
Register
- CDR Register revoked ADR with Inactive product
- Documentation error: legal_entity_id and legal_entity_name listed as not modifiable in registry standard SSA definition
- Backoff patterns
- Using data holder brands to differentiate between customer types and business systems
- Access to the Conformance Testing Suite
- What is the difference between 'Withdrawing' and 'Invalidating' consent for an ADR with the status of Suspended and Inactive?
On-boarding
Consumer Experience
- No additional Consent Flow Terms and Conditions permitted
- Privacy Safeguard 5 - dates on the consumer dashboards
- ADR actions on DH status change
- Joint Accounts DOMS periods
- Joint accounts with different notification status in the same authorisation
- Data Holder Dashboard data sharing display at data cluster level
Standards
- Sharing required and voluntary consumer data
- Get Product and Get Product Detail versioning
- Support for retrieving bulk transaction details
- isOwned flag in the context of business data sharing.
- Is x-v header mandatory or optional?
- Handling excessive data in Get Usage for Service Point
Rules
- Data sharing from statutory trust accounts
- Sharing data outside Data Holder sector
- CDR consumers using services provided through an offline method
- Secondary users and closed accounts
- Closed joint accounts
- Secondary user eligibility