FAQ
<p>Frequently Asked Questions captured from various channels in the Consumer Data Right regime</p> <h3>Important notice</h3><p>The information in this portal is for general guidance only and is current as at the date of publication. It does not constitute legal or other professional advice, and should not be relied on as a statement of the law in any jurisdiction. Because it is intended only as a general guide, it may contain generalisations. You should obtain professional advice if you have any specific concern. </p><p>We have made every reasonable effort to provide current and accurate information, but do not make any guarantees regarding the accuracy, currency or completeness of that information.</p>
Energy
Testing
- Testing error support
- Will I have to retest through CTS after activation on the CDR ecosystem?
- Can a Provider perform data collection on behalf of a Principal where consent arrangement is not established from its own software product?
- Common Simulated Test Register and data holder between 2 accredited data recipients
- Environment to connect to CTS
- Data Recipient unavailability back-off pattern
Accreditation
- Accredited outsourced service providers/intermediaries
- Controls for end-user devices
- Can I view Data Recipients seeking Accreditation?
- Is accreditation needed for ADIs as data holders
- Consumer Data Right Policy
- Insurance
Product Comparator Tool
General
- State value for international addresses in CommonSimpleAddress schema
- ACCC Communication with Participants
- Direct request service standards
- Security breach and fraud notification
- Assurance reports for accreditation
- Registered Data Holders and Data Recipients
Register
- CDR Register revoked ADR with Inactive product
- Pagination for GET DataHolderBrands
- Client Authentication while Data Holders call Data Recipients
- Data Holder Authentication with Register
- Updating ADR Registry metadata
- Certificates for TLS in collection arrangement
On-boarding
- Does on-boarding cover both accredited data recipients and data holders?
- Dynamic Client Registration v1.3.0 – SoftwareProductID
- How long will the on-boarding process take?
- Is a CDR sandbox available?
- Is there guidance on how ADIs test their Data Holder solutions and are other Data Holders sharing information on this?
- Overview of ADR and DH interractions
Consumer Experience
- Revoke secondary user data sharing
- CX wireframes for consent withdrawal
- Joint Account unavailable for CDR data sharing
- CX guidelines for outsourced service provider, CDR representative and sponsorship arrangements
- CX guidelines for accounts that are refused for CDR sharing
- CX standards for removing an approval on joint accounts
Errors
- Incorrect Page Parameter Response
- Error response codes for x-v version headers
- Teapot Error Code
- No x-min-v Header Provided
- Reporting on Blocked Requests
- Error Code 429 - Too Many Requests
Standards
- BSB and Account number for a Term Deposit
- Partial failure in bulk API calls
- Future Dated Obligation date for banking secondary user withdrawal
- OTP sent to the email address used as customer Id
- CDR requests for new customers and partial billing periods
- Accredited Data Recipient onboarding and accreditation
Rules
- CDR consumers using services provided through an offline method
- Secondary users and Closed accounts
- Closed Joint Accounts
- Management of non-active customer CDR request
- Data Holder obligations when consent expires
- Data Holder obligations when all CDR accounts are closed