FAQ
<p>Frequently Asked Questions captured from various channels in the Consumer Data Right regime</p> <h3>Important notice</h3><p>The information in this portal is for general guidance only and is current as at the date of publication. It does not constitute legal or other professional advice, and should not be relied on as a statement of the law in any jurisdiction. Because it is intended only as a general guide, it may contain generalisations. You should obtain professional advice if you have any specific concern. </p><p>We have made every reasonable effort to provide current and accurate information, but do not make any guarantees regarding the accuracy, currency or completeness of that information.</p>
Energy
Testing
- Will I have to retest through CTS after activation on the CDR ecosystem?
- Can a Provider perform data collection on behalf of a Principal where consent arrangement is not established from its own software product?
- Common Simulated Test Register and data holder between 2 accredited data recipients
- Environment to connect to CTS
- Data Recipient unavailability back-off pattern
- How can I use Phase 1 tests?
Accreditation
- Accredited outsourced service providers/intermediaries
- Controls for end-user devices
- Can I view Data Recipients seeking Accreditation?
- Is accreditation needed for ADIs as data holders
- Consumer Data Right Policy
- Insurance
Product Comparator Tool
General
- Power of Attorney (POA) CDR guidance
- Data Holder onboarding process
- ACCC Communication with Participants
- Direct request service standards
- Security breach and fraud notification
- Assurance reports for accreditation
Register
- CDR Register revoked ADR with Inactive product
- Pagination for GET DataHolderBrands
- Client Authentication while Data Holders call Data Recipients
- Data Holder Authentication with Register
- Updating ADR Registry metadata
- Documentation error: legal_entity_id and legal_entity_name listed as not modifiable in registry standard SSA definition
On-boarding
- Does on-boarding cover both accredited data recipients and data holders?
- Dynamic Client Registration v1.3.0 – SoftwareProductID
- How long will the on-boarding process take?
- Is there guidance on how ADIs test their Data Holder solutions and are other Data Holders sharing information on this?
- Sharing product reference data
- What agreements are part of on-boarding to the Consumer Data Right?
Consumer Experience
- CX requirement for Profile Scope
- Privacy Safeguard 5 - dates on the consumer dashboards
- ADR actions on DH status change
- Joint Accounts DOMS periods
- Joint accounts with different notification status in the same authorisation
- Data Holder Dashboard data sharing display at data cluster level
Errors
Standards
- Sharing required and voluntary consumer data
- Dual fuel for Service Points
- Get Product and Get Product Detail versioning
- Energy sector APIs for closed accounts
- JWKS Key IDs must be unique
- Support for retrieving bulk transaction details
Rules
- Sharing data outside Data Holder sector
- CDR consumers using services provided through an offline method
- Secondary users and Closed accounts
- Closed Joint Accounts
- Secondary user eligibility
- Joint account disclosure options