FAQ
<p>Frequently Asked Questions captured from various channels in the Consumer Data Right regime</p> <h3>Important notice</h3><p>The information in this portal is for general guidance only and is current as at the date of publication. It does not constitute legal or other professional advice, and should not be relied on as a statement of the law in any jurisdiction. Because it is intended only as a general guide, it may contain generalisations. You should obtain professional advice if you have any specific concern. </p><p>We have made every reasonable effort to provide current and accurate information, but do not make any guarantees regarding the accuracy, currency or completeness of that information.</p>
Testing
- Will I have to retest through CTS after activation on the CDR ecosystem?
- Can a Provider perform data collection on behalf of a Principal where consent arrangement is not established from its own software product?
- Common Simulated Test Register and data holder between 2 accredited data recipients
- Environment to connect to CTS
- Data Recipient unavailability back-off pattern
- How can I use Phase 1 tests?
Accreditation
- Accredited outsourced service providers/intermediaries
- Controls for end-user devices
- Can I view Data Recipients seeking Accreditation?
- Is accreditation needed for ADIs as data holders
- Consumer Data Right Policy
- Insurance
Product Comparator Tool
General
- ACCC Communication with Participants
- Clarifications on Identifying the customer in Get Customer and Get Customer Detail calls
- Direct request service standards
- Security breach and fraud notification
- Data Recipient Requirements
- Assurance reports for accreditation
Register
- Pagination for GET DataHolderBrands
- Client Authentication while Data Holders call Data Recipients
- Data Holder Authentication with Register
- Updating ADR Registry metadata
- Certificates for TLS in collection arrangement
- Documentation error: legal_entity_id and legal_entity_name listed as not modifiable in registry standard SSA definition
On-boarding
- Does on-boarding cover both accredited data recipients and data holders?
- Dynamic Client Registration v1.3.0 – SoftwareProductID
- How long will the on-boarding process take?
- Is a CDR sandbox available?
- Is there guidance on how ADIs test their Data Holder solutions and are other Data Holders sharing information on this?
- Sharing product reference data
Consumer Experience
- Consumer experience for unavailable accounts
- Disclosing reversal transactions
- Accessibility requirements
- Showing closed accounts as unavailable
- Showing transactions for authorisation
- Access granted date for amended consent
Errors
- Incorrect Page Parameter Response
- 404 Not Found not found
- Error response codes for x-v version headers
- Teapot Error Code
- No x-min-v Header Provided
- Reporting on Blocked Requests
Standards
- NFR unattended session limits
- Nominated linked accounts and payees
- Availability metrics and latency
- Payees and Scheduled Payments on closed accounts
- Client authentication and client_id
- Secondary user consent and details
Rules
- Secondary user instruction
- Reporting of data sharing rejections
- Rule 9.3 - video record keeping of processes for seeking authorisations, consents or amendments
- Reporting Exemptions
- Participant Complaints: verification of CDR Participants
- Data sharing when a previously ineligible customer becomes eligible