CDR consumers using services provided through an offline method

The Rules specify that some services may be provided by a data holder using an offline method. An example of an offline service is where a CDR consumer instructs a data holder to do certain things over the phone.

The rules indicate that data holders may provide the following services offline:

• For each eligible CDR consumer that is not an individual (e.g. a business consumer) - a service that can be used to nominate one or more individual (nominated representatives) able to give, amend and manage authorisations to disclose CDR data on behalf of the non-individual CDR consumer, and to revoke such a nomination (rule 1.13(1)(c))
• For partnerships – a service that can be used to nominate one or more individuals (nominated representatives) able to give, amend and manage authorisations to disclose CDR data relating to the partnership accounts on behalf of the CDR consumers in the partnership, and to revoke such a nomination (rule 1.13(1)(d))
• In relation to any account in relation to which a person has account privileges – a service that can be used by the account holder to make or withdraw a secondary user instruction (rule 1.13(1)(e), noting that once there is a secondary user on the account, this capability must be provided online (rule 1.15(5)))
• For each eligible joint account – provide a service to each joint account holder that allows them to manage disclosure options on the joint account (disclosure option management service), noting this service must also be provided online (rule 4A.6).

Other relevant rules and standards (e.g. notification obligations and withdrawal standards) continue to apply to data holders regardless of whether they provide a service online or offline.

For example, where a data holder provides an offline disclosure option management service, a joint account holder may apply the non-disclosure option to a joint account over the phone. The process of changing to a more restrictive disclosure option would trigger the “Withdrawal: Joint accounts” withdrawal standard. The information referred to in that standard must be provided, and could be provided over the phone.