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  1. Consumer Data Standards Australia
  2. FAQ
  3. Consumer Experience

Consumer Experience

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  • CX requirement for Profile Scope
  • Privacy Safeguard 5 - dates on the consumer dashboards
  • ADR actions on DH status change
  • Joint Accounts DOMS periods
  • Joint accounts with different notification status in the same authorisation
  • Data Holder Dashboard data sharing display at data cluster level
  • Opt back in for joint accounts
  • CX wireframes for consent withdrawal
  • Joint Account unavailable for CDR data sharing
  • CX guidelines for outsourced service provider, CDR representative and sponsorship arrangements
  • CX guidelines for accounts that are refused for CDR sharing
  • CX standards for removing an approval on joint accounts
  • CX standards for business consumers
  • CX guidelines: Joint Accounts: See who is accessing this data
  • Authorising a Joint Account that is disabled by one Joint Account Holder
  • Joint Accounts DOMS less restrictive option CX guideline
  • Secondary user instruction and vulnerability implications for Joint Accounts
  • Unavailable accounts use cases
  • Authorisation Flow - Joint accounts contextual alert
  • Closed joint accounts on the DOMS dashboard
  • Consumer Dashboard - revoked and expired consents
  • Data Holder joint account management for vulnerable customers
  • Standards case sensitivity obligations
  • Informing ADR when other joint account holder provides approval
  • Listing ADR accreditation number on DH dashboard
  • Consumer experience for unavailable accounts
  • Disclosing reversal transactions
  • Accessibility requirements
  • Showing closed accounts as unavailable
  • Showing transactions for authorisation
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