Making a help request

Introduction

Before making a help request, search the support portal to see if your question has already been answered.

To make a help request, click one of the Make a help request links in the portal, or follow this link:

• Make a help request

When you make a help request, you raise an issue in our support portal. Our Subject Matter Experts (SMEs) answer your questions. The SMEs are the people who create the CDS and CX standards and guidelines, so you can be sure that the response is knowledgeable and accurate. 

The CDR Support Portal manages help requests, and also provides a large and growing knowledge base. When help requests are asked and answered, our engagement team creates FAQ (Frequently Asked Questions) articles based on the question and answer. 

If you ask a good question of general interest, you're helping not only yourself, but all participants in the CDR. 

Raising an issue from a comment

You can raise a support issue from an article comment. 

Beside the comment you want to convert to a ticket, click the Comment actions icon , then select Create a ticket.

Make any changes to the subject or description of the ticket as needed, then select yourself or the poster as the requester of the ticket.
If you select the person who made the comment as the requester, that person will receive an email notification.

Click Create ticket.