Consumer Experience

Introduction

There are Consumer Experience (CX) standards, which are binding on participants, and CX Guidelines, which are non-binding. The CX Guidelines provide suggestions on how the rules and standards, related to the Consumer Experience, can be implemented.

The CX Standards are documented in the Consumer Data Standards, under the heading Consumer Experience. See CX Standards.

For an introduction to the CX Standards, see DSB video [49], CX Standards.

The CX Guidelines are documented separately. See CX Guidelines. 

Device Support

The CX research and CX Guidelines typically use wireframes, or screen diagrams, with a mobile screen as the model. This ensures that the required information can be viewed on smaller screens. Responsive design is encouraged, supporting small and large displays. CDR implementations are expected to align to the CDR participant’s existing customer experiences, which includes existing device support.

Subsections